Cancellations: If you cancel your order before it ships, it will be cancelled and your card refunded for the full amount.. It may take several days to see the refund on your credit card statement. If you cancel your order after the items shipped there will be a $30 interception fee per package deducted from your refund.
Returns and Exchanges: We offer a satisfaction guarantee. If you aren't completely satisfied with your products, simply let us know and we will send you a return shipping label. If you need to exchange an item for a different size, let us know. There is a 20% restocking fee for all returns and exchanges. The fee will be deducted from your refund.
Replacement Due to Operator Error: Should you or your employees throw away a needed component, tear, rip, or break a product during installation, it will be at E.S.S LLC's discretion whether you are charged for a replacement.